AK
Azra K

1 reviews | Active since Apr 2025

24 Apr 2025, 11:42

DEBITED AND NOT REFUNDED FOR VAP

I am very disappointed regarding the lack of feedback given relating to a query on a VAP which i did not sign up for. Firstly i was being charged for a VAP of which i had no knowledge. Now that i have queried it and requested a refund there has been ZERO communication. This has definitely take away all my confidence that they prioritize customer care

0
Replies (1)
Budget Insurance
Budget Insurance's reply24 Apr 2025, 11:47
Official
 Good day 
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you. 
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible. 
Kind regards,
The Budget Team