1 reviews | Active since Feb 2012
Debit whenever they want
I have said to them that the debit order must run no later than the 25th as that is when I get paid, they decide to take the money on the 23rd when I need it for something urgent, I call and am on the phone for 45 minutes explaining that FNB run statements from the 27th to the 27th and so I can't get a statement in order for them to reverse the transaction. they then say I need to take time (more time) off work to go into the bank, email it through and then they will look at it.
I understand if the 25th was a Sat then they take the Friday, but for them to take it the Wednesday when I TOLD THEM the 25th now leaves me in a serious problem with regards to a doctors appointment I have had to postpone 3 times due to covid and now becuase of what they call according to an email.... "a system error" which seems to be a error EVERY month I can't go to my doctors appointment for my spinal injury .
We would like to apologise for any inconvenience we may have caused.
We will escalate your matter to our team to look into. They will be in contact with you.
Kind Regards,
The Budget Team
We would like to apologise for any inconvenience we may have caused.
We will escalate your matter to our team to look into. They will be in contact with you.
Kind Regards,
The Budget Team
I know you all about generic responses but this is people's lives you messing with, I left another insurance company for doing the same and getting tired of you saying sorry but not fixing your mistakes. We the customers suffer and I am now in a terrible situation because of your company and you just say sorry. Well, apologies don't matter unless action to fix it is taken, that is all I want and want done ASAP
I know you all about generic responses but this is people's lives you messing with, I left another insurance company for doing the same and getting tired of you saying sorry but not fixing your mistakes. We the customers suffer and I am now in a terrible situation because of your company and you just say sorry. Well, apologies don't matter unless action to fix it is taken, that is all I want and want done ASAP
Thank you for allowing us the opportunity to assist you with this.
We can confirm that a refund was processed as requested and that your monthly debit order date was corrected.
Please accept our apology for what has transpired.
Regards,
The Budget Team
Thank you for allowing us the opportunity to assist you with this.
We can confirm that a refund was processed as requested and that your monthly debit order date was corrected.
Please accept our apology for what has transpired.
Regards,
The Budget Team