aH
allen H

1 reviews | Active since Mar 2009

10 Nov 2015, 16:22

Debit orders moved early without consent.

FNB says that Budget ordered my Debit Orders to be earlier than previously arranged.<br> <br> One of them 6 days early in fact. When they should be on the first of the month and the 5th, when money is in that account. Instead i was debited on the 31st. It normally comes off on the first and 5th as my statements will show.<br> <br> As a result i have been charged a total of R540 in unpaid fees that someone needs to be liable for, and it wont be me.<br> <br> I am out of the country until next week, please use email address.

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Replies (1)
Budget Insurance
Budget Insurance's reply11 Nov 2015, 12:01
Official
Hello allenh,

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists corresponded to you in writing and confirmed that you can expect written communication from our Policy services team with an explanation regarding the early deductions.

We apologise for the inconvenience this has caused.
Regards,
The Budget Insurance Team.