Debit order taken from my account

<p>I am a client for +-5 years and have all my vehicles insured with Budget. I called on the 21.07.2017 and requested a quote for another vehicle, I asked the consultant if I want to cancel one of the vehicles off my policy by when should I call to avoid the debit order coming off my account, she advised before the 27.07.2017, I reconfirmed with her and she stated that she could loose her job if she gives me incorrect information. </p> <p>On the 26.07.2017, I called again, spoke to a consultant and he removed the vehicle off my policy and he confirmed with me that the debit order was cancelled and the R847.27 will not be deducted off my account. I reconfirmed and he advised that he can loose his job if he gives me incorrect information.</p> <p> </p> <p>On the 28th July 2017, I accepted the quote for the vehicle and received the policy amendment which did not reflect the vehicle of R847.27. </p> <p> </p> <p>The R847.27 was deducted from my account on the 01.08.2017.</p> <p> </p> <p>When I am getting my refund!!</p> <p>Budget insurance service is in a downward spriral, it was never like this before. </p> <p> </p> <p> </p>