EG
Esiavan G
1 reviews | Active since Oct 2012
29 Sept 2015, 15:20
Debit accounts with no permission to do so
Budget insurance is in breach of contract, my debit order date was for the 7th of every month I had no funds there then they take it upon themselves to redebit on the 22 of September. now I have to pay the return debit fees, which I unfair as I requested the policy to be cancelled before that, but who gave you permission to re debit my account. you guys sent me a email... to say you where going to debit the but I DID NOT GIVE YOU PERMISSION TO DO SO, SO WHY DID YOU DEBIT MY ACCOUNT AGAIN. Please reimburse me my return debit fees.
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Budget Insurance's replyOfficial
30 Sept 2015, 15:52Hello Denzilgovender,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you, unfortunately without any success and there are no room to leave a voice message.
We are aware that our policy services consultant has been in contact with you and discussed the matter with you, we will still appreciate it if you will reply to our Customer Relation Specialist who has now corresponded to you in writing.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you, unfortunately without any success and there are no room to leave a voice message.
We are aware that our policy services consultant has been in contact with you and discussed the matter with you, we will still appreciate it if you will reply to our Customer Relation Specialist who has now corresponded to you in writing.
Kind regards,
The Budget Insurance Team.
Budget Insurance's reply30 Sept 2015, 15:52
Official
Hello Denzilgovender,
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you, unfortunately without any success and there are no room to leave a voice message.
We are aware that our policy services consultant has been in contact with you and discussed the matter with you, we will still appreciate it if you will reply to our Customer Relation Specialist who has now corresponded to you in writing.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialist attempted to contact you, unfortunately without any success and there are no room to leave a voice message.
We are aware that our policy services consultant has been in contact with you and discussed the matter with you, we will still appreciate it if you will reply to our Customer Relation Specialist who has now corresponded to you in writing.
Kind regards,
The Budget Insurance Team.