CVDZ
Coenraad Van Der Zanden
1 reviews | Active since Sept 2009
22 Dec 2015, 19:02
De-registered from online policy management!
Thank you Budget - you decide to revamp your website policy management, automatically de-register your previous users from this service, do not communicate ANY of this to your policy holders and I am STILL waiting for an activation email after having to register again! All this during the busiest insurance/claims period during the year - seriously?<br> <br> I doubt that this sort of behaviour falls in line within the TCF framework! I need to ammend my policy before going on holiday and am unable to do so because of the afore-mentioned.
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Budget Insurance's replyOfficial
23 Dec 2015, 14:44Hello Coenraad V,
We acknowledge receipt of your complaint.
We are so sorry that to learn about your frustration. We have requested that you are contacted by one of our Customer care consultants to assist you with the policy amendments, whilst we have informed our IT department about the issue you are experiencing on the site.
We will be in contact with you during the course of the day to amend your policy.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We are so sorry that to learn about your frustration. We have requested that you are contacted by one of our Customer care consultants to assist you with the policy amendments, whilst we have informed our IT department about the issue you are experiencing on the site.
We will be in contact with you during the course of the day to amend your policy.
Kind regards,
The Budget Insurance Team.
Budget Insurance's reply23 Dec 2015, 14:44
Official
Hello Coenraad V,
We acknowledge receipt of your complaint.
We are so sorry that to learn about your frustration. We have requested that you are contacted by one of our Customer care consultants to assist you with the policy amendments, whilst we have informed our IT department about the issue you are experiencing on the site.
We will be in contact with you during the course of the day to amend your policy.
Kind regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
We are so sorry that to learn about your frustration. We have requested that you are contacted by one of our Customer care consultants to assist you with the policy amendments, whilst we have informed our IT department about the issue you are experiencing on the site.
We will be in contact with you during the course of the day to amend your policy.
Kind regards,
The Budget Insurance Team.