Days and days of calling no respose from Budget

I have had plenty of bad service in my life but have never until today registered on Hello Peter. It makes me so sad to have to write here. Specially as I know this will not resolve or change anything anyway.<br> <br> After submitting a claim and distinctly asking for a list of items required to submit claim I got the list emailed and submitted the documents as distinctly specified on list as I have not claimed in years. <br> <br> I then NEVER hear from them. Then I phone and get a promise of a call back from Manager as I have reached a point where they just ask for different stuff every day so requested an escalation. I might just as well have sent that request to never never land. <br> <br> I feel like I am the ******** here and I hate that feeling and really have hated this experience from beginning to now which is still not the end I feel.<br> <br> I am definitely going to have to move my Policy after 7 years as this process has really been shocking and I feel like I have been paying premiums for nothing.