1 reviews | Active since Apr 2015
**************** AND ZERO CUSTOMER CARE
I phoned budget Insurance regarding my household Insurance. I have never encounted such a rude consultant. 1st she told me that my Insurance had been cancelled I told to check my previous identification only to discover they didn't bother to update my details and where using an expired passport details. When she saw I was an existing client she didn't bother to apologize. I then asked to update my details.
I told her that my stove had stopped working and I need to claim under my household Insurance. She asked me if the stove was built in or movable. I told her it was built in and then she was quick to say I am not going to be covered without even submitting my claim.
I told her when I took the policy I was informed that it will cover everything inside my house except the common property. She told me that the stove is attached to the building so its common property. I then explained to her that I bought that stove and I even have proof to show that but she wasn't keen to listen and said I will submit it to the claim department and I am sure they will decline your cover because a stove is a building.
I then advised her that I want to listen to my recording where I accepted the cover because that was not part of the agreement and I was told that everything inside the house was covered and they didn't cover the common property.. Honestly people how can a stove be part of the common property. Common property is anything outside the property. She said she will contact the department to retrieve the recording. She asked me irrelevant questions like, "Do you have another Insurance covers??" I said YES and she requested to know from which companies and what type of Insurance covers they where. She said she will submit my claim, that was on Friday the 21st and up now I haven't even received a call from Budget. So my stove hasn't been working for the past 5 days. Imagine no cooking when you have kids in the house. Budget never bothered to call me. I am even considering moving to other service providers in this industry. Daylight *******. Highly disappointed. Imagine paying a policy for the past 4 years and only to be treated like this.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
I requested one thing from you. My voice recording of the agreement that I made telephonically when I took out the policy cover. Today you have made me very very angry. Your consultant phoned me asking for a report. For what??? who is supposed to pay out the call out fee? I mentioned on the 24th that in my agreement, there was no mention of the fitted stove not being insured. I was told everything inside my house is covered. Now that there is a problem you are trying to frustrate me by all means. I requested the recording on the 24th and today the 27th your consultants calls me to talk about a silly report. She even asked me if I got the policy document. Mind you, my contract agreement was telephonically. I never received the contract to go through it before I made the agreement. You offered me the cover telephonically.
Why didn't you let me go through the cover before then, because you just wanted a client right. You mislead customers to take verbal agreements and now you don't owner them. How long will it take to retrieve the recording.
I now want a CD with the voice recording because that's the platform I agreed to take cover. Please do not mislead the public here on this platform. You haven't taken action. All you are trying to do is frustrate me as a client. I am moving my policy to Outsurance because they have better customer service. If you keep misleading your customers you are going to be out of business soon. Just take a look at the number of customers complaining about you on this platform. It reveals a lot about your business dealings.
I requested one thing from you. My voice recording of the agreement that I made telephonically when I took out the policy cover. Today you have made me very very angry. Your consultant phoned me asking for a report. For what??? who is supposed to pay out the call out fee? I mentioned on the 24th that in my agreement, there was no mention of the fitted stove not being insured. I was told everything inside my house is covered. Now that there is a problem you are trying to frustrate me by all means. I requested the recording on the 24th and today the 27th your consultants calls me to talk about a silly report. She even asked me if I got the policy document. Mind you, my contract agreement was telephonically. I never received the contract to go through it before I made the agreement. You offered me the cover telephonically.
Why didn't you let me go through the cover before then, because you just wanted a client right. You mislead customers to take verbal agreements and now you don't owner them. How long will it take to retrieve the recording.
I now want a CD with the voice recording because that's the platform I agreed to take cover. Please do not mislead the public here on this platform. You haven't taken action. All you are trying to do is frustrate me as a client. I am moving my policy to Outsurance because they have better customer service. If you keep misleading your customers you are going to be out of business soon. Just take a look at the number of customers complaining about you on this platform. It reveals a lot about your business dealings.
Kindly be advised that we have requested the relevant Department to arrange for the sales recording to be couriered through to you.
Kind Regards
The Budget Team
Kindly be advised that we have requested the relevant Department to arrange for the sales recording to be couriered through to you.
Kind Regards
The Budget Team