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jeremy E

1 reviews | Active since Aug 2013

08 Mar 2016, 11:53

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my car was assessed by the Bellville south assessment centre. I received a quote of 14000 and was given the option to take a cash payout. I received my car back after a week. When my mechanic looked at the car he immediately noticed that the gasket was blown. This was not indicated on the assessment centres quote which means they did not do a proper assessment of the vehicle. When I contacted the claims department, a lady basically told me that it is now my problem as I opted to take the cash payout option. My dispute is that the cost for the gasket was not included in the assessment and if a proper assessment was done they would've immediately picked up that the gasket has blown.

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Replies (1)
Budget Insurance
Budget Insurance's reply08 Mar 2016, 13:34
Official
Hello jrmrsms,

Thank you for your comments and bringing this matter to our attention allowing us an opportunity to investigate your matter.

We have escalated the complaint to the relevant manager and as soon as we receive feedback we shall revert to you soonest.

Please accept our apologies for any inconvenience caused.

Kind Regards
The Budget Insurance Team