NK
Nyawuza K
1 reviews | Active since May 2024
31 May 2024, 08:47
Day light ******* by BUDGET INSURANCE
Dear Sir/Madam
Let me put it out there that I am so disappointed with Budget Insure service and time management. I have submitted my claim for OIL COOLER that is being covered by you and I fail to understand why am I being sent up and down. When I got my warrant insurance with budget insurance I was so happy because of the good service I got from your call centre agent, not knowing that I am inviting problems in my life. Under Cooling System Welsh plugs, thermostat, thermo- switch, heater radiator and gearbox, engine oil cooler and auxi****y water pump. But now you are telling me stories when you are supposed to fix what you are supposed to fix. I am giving you time to sort this mess out as soon as possible.
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Replies (3)0
Replies (3)
Budget Insurance's replyOfficial
31 May 2024, 08:47Hi Nyawuza,
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply31 May 2024, 08:47
Official
Hi Nyawuza,
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
NK
Nyawuza K's updateReviewer Update
31 May 2024, 09:15I submitted my claim on 6 May 2024 and up until now it's not sorted out. Instead you enjoy deducting your premiums every month. Your service is very poor and the annoying auto replies on Claims Disputes***Head of Budget Insurance(If you have a compliment or complaint)***
You might as well delete those emails because they are not of help on your customers. The advice I can give to public is not join or even associate your self with BUDGET INSURANCE WARRANTY COVER they are damn ******. The oil cooler is covered but they don't want to pay for it instead they are playing hide and seek. My claim was submitted on the 06 May 2024 but even now I don't know what is the hold up for them to to pay for it. All the documents are on their disposal. I even told them if they are not happy with my machinic they must take to theirs . BUDGET INSURENCE WARRANTY YOUR SERVICE IS VERY POOR. I AM GIVING YOU 5 STARS ON POOR SERVICE.
You might as well delete those emails because they are not of help on your customers. The advice I can give to public is not join or even associate your self with BUDGET INSURANCE WARRANTY COVER they are damn ******. The oil cooler is covered but they don't want to pay for it instead they are playing hide and seek. My claim was submitted on the 06 May 2024 but even now I don't know what is the hold up for them to to pay for it. All the documents are on their disposal. I even told them if they are not happy with my machinic they must take to theirs . BUDGET INSURENCE WARRANTY YOUR SERVICE IS VERY POOR. I AM GIVING YOU 5 STARS ON POOR SERVICE.
NK
Nyawuza K's update31 May 2024, 09:15
Reviewer Update
I submitted my claim on 6 May 2024 and up until now it's not sorted out. Instead you enjoy deducting your premiums every month. Your service is very poor and the annoying auto replies on Claims Disputes***Head of Budget Insurance(If you have a compliment or complaint)***
You might as well delete those emails because they are not of help on your customers. The advice I can give to public is not join or even associate your self with BUDGET INSURANCE WARRANTY COVER they are damn ******. The oil cooler is covered but they don't want to pay for it instead they are playing hide and seek. My claim was submitted on the 06 May 2024 but even now I don't know what is the hold up for them to to pay for it. All the documents are on their disposal. I even told them if they are not happy with my machinic they must take to theirs . BUDGET INSURENCE WARRANTY YOUR SERVICE IS VERY POOR. I AM GIVING YOU 5 STARS ON POOR SERVICE.
You might as well delete those emails because they are not of help on your customers. The advice I can give to public is not join or even associate your self with BUDGET INSURANCE WARRANTY COVER they are damn ******. The oil cooler is covered but they don't want to pay for it instead they are playing hide and seek. My claim was submitted on the 06 May 2024 but even now I don't know what is the hold up for them to to pay for it. All the documents are on their disposal. I even told them if they are not happy with my machinic they must take to theirs . BUDGET INSURENCE WARRANTY YOUR SERVICE IS VERY POOR. I AM GIVING YOU 5 STARS ON POOR SERVICE.
Budget Insurance's replyOfficial
31 May 2024, 09:20Hi Nyawuza,
We apologise for the service and experience however your matter has been escalated to the relevant department, and you will be provided with feedback.
Kind Regards,
The Budget Insurance Team
We apologise for the service and experience however your matter has been escalated to the relevant department, and you will be provided with feedback.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply31 May 2024, 09:20
Official
Hi Nyawuza,
We apologise for the service and experience however your matter has been escalated to the relevant department, and you will be provided with feedback.
Kind Regards,
The Budget Insurance Team
We apologise for the service and experience however your matter has been escalated to the relevant department, and you will be provided with feedback.
Kind Regards,
The Budget Insurance Team