Date keeps moving up

On the 31st of October pregnant wife was ****** the burgulars took the car keys and house keys and left with the car. On the same day still in shock she was asked to call the insurance company with all the details,case number which she did. The initial date for finalising the claim was supposed to be the 8th November but today on the 8th we are told the 15th. I have to admit that the people helping us are very nice and try their best to make this situation as easy as possible. But the timing makes the situation unbareable. I mean it's only by the grace of God that my wife was not in their way or who knows what could have happened to my family. I have never been late on payment and have only claimed once (windscreen replacement) in the time I've been insured with them. Please although you have friendly consultants your process takes forever .