Damn!!I’ve never felt so disrespected.

Last month which was April 2018 I saw my debit order going off on the 24th when we had agreed for the 26th of each month. I did not have the amount equal to my premiums so I was charged by my bank for unsuccessful payment.

I then called to enquire why did that happen only to find that since I had called in April to update my residential address the consultant unilaterally changed my debit date. They confirmed the mistake on their end and apologised, cool.

Now today 19May 2018 I receive an Sms telling me that they will deduct my premiums on the 22nd as opposed to the 26th which we agreed on. I immediately called to find out what’s the story. They are telling me that because last month I had an unpaid Instalment returned they will do a precautionary measure to try and debit 3days prior to my debit date. Mind you the mistake and inconvenience of last month was made by them of which they apologised for and did a correct debit order and date which was the 26th of which it went through that time.

Now even when I’m telling that of that incident, they acknowledge that it was their fault but unfortunately they won’t stop this debit order going through this month on the 22nd. And I ask ,so does that mean whether I like it or not you will impose this debit order on me without my concern, without consulting me and without even informing me prior to the conclusion of the debit date? Their response was Sorry but there’s nothing we can do ??♂️ .

I am sick and tired of their poor service. How does one go about addressing this??