Damged sunroof by service provider

I’m actually writing this with disgust.

I took my car on Saturday, 22 October 2022 for a windscreen replacement to Glasfit Alberton(very ***** and ran like a ****a shop) recommended as your approved service provider after my claim was approved.

The windscreen fitted on my car is not the right size and I alerted the person who was doing the fitting and he didn’t even look interested in what I was saying and kept on saying it’s a factory fault.

When I arrived home I tried opening my sunroof and to my dismay my sunroof is now *****ed, scratching my car roof top and it doesn’t even close.

On Monday, 24 October 2022 I took my car back to the Glasfit branch and they denied having touched anything on the sunroof. This is not true as clearly there some force app**** to the roof which damaged some of the components which caused the fault.

Prior to this my car was in for a service at Audi on Tuesday, 18 October and there were no faults detected or reported to me on my sunroof as per the service report and everything was working perfectly fine after the service and when i took the car there.

How is it possible that my sunroof is faulty after a windscreen fitment when everything was working perfectly fine prior to that? And to top it all one your useless agent asked if i have proof that the fitment centre damaged my sunroof like what **** was i supposed to take a video when they were doing the installation?

Seriously we pay too much for our cars to be insured by you the least you guys can do is work with reputable competent service providers. Your service is appling to say the least.