1 reviews | Active since May 2016

19 Aug 2018, 20:46

Damage not covered

A incident happened where my niece was showing something on the TV that was standing on the TV stand. By accident the TV moved forward fallen on top of the glass tv stand , broke it and continue to fallen to the floor. Budget insurance will pay for the TV but not for the TV stand. As the policy only covered Loss of or damage to household goods and personal possessions if it was loss or damage by fire, lighting, power surge explosion and malicious damage . I ask them what if the TV have fallen on top of the DSTV, PS4 or anything else , their response was they will still just pay out the TV. Please go through you policy as this does not seat easily with me. After this I will defiantly move to Outsurance where my car is , as claiming is smooth with them and it would have been covered.

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Replies (2)
Budget Insurance
Budget Insurance's reply20 Aug 2018, 07:17
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you shortly to discuss your concerns.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply22 Aug 2018, 13:19
Official

Dear Mr Nel

Kindly be advised that we have received confirmation from our Claims Management Division that your concerns relating to the TV Stand has been addressed and that the matter has been resolved.

Kind Regards

The Budget Team