CUSTOMER SERVICE?..DOES BUDGET KNOW WHAT IT MEANS???

I was involved in a car accident on Tuesday 24 July, I called the call centre and immediately was assisted with a tow service and received amazing service. My car was towed to Renew it in edenvale, where the service was also good. I was called on Wednesday 25 July to start sorting my claim out, and received confirmation that my car had been assessed on Thursday 26 July by Sibusiso from Telesure. During this time I would leave enquiries/messages for Azeezah Vallie, and her service has being nothing but horrific! Doesn't respond to queries - NOTHING! On Friday 27 July I called the call centre again, and was told that I should get authorisation by close of business today - LIES yet again. I then called on Friday afternoon again, and advised to call the following day because there was no manager to assist. Anyway, this time I was told that the validation had being done except for the validation of the third party - why was I not informed??? Just shows how useless Azeezah is, as she could have made me aware of the problem. So, my insured vehicle is my only means on transport and Budget won't be helping with a courtesy vehicle due to staff who cannot do their jobs. So I WANT ANSWERS, because if this is the service I am going to receive I will be taking my business elsewhere once my claim has been finalised and vehicle fixed