Customer service is pathetic

If I could I would give zero stars. Saw today they increased my insurance with R300 . Like come on that is just insane and to make everything worse no notice or anything. So I phoned in asked the gentleman who was little to no help don’t know why he works there because his customer service is terrible. Anyway asked him that I wanted to know why there is an increase of R300 with no notice I do get everything is going up but I would have appreciated the notice at least so that I could budget it in . I told him if he could not tell me why they just increased it with without giving me any notice I want to cancel and all this man hears is that I want to cancel not even can I get more details then I can look into it for you see what I can do for you. No he just says in the first place my name multiple times wrong and just keep on saying if I do understand correctly you want to cancel. I am like okay you so ready to help cancel but not assist me with why it is increased. I told him that I would rather want to be transfer to someone who wants to help me here the bra goes again says my name completely different then the first time he had it wrong and ask if I understand correctly you want to cancel. If I was you stay away because this is just pathetic.