curtesy car with budget

RE: Curtesy Car on Policy No ***

My name is Nomkhaya Mndlovu, Id No *** hereby to complain about curtesy car, On the 29 November 2024, I had an accident at Walkerville around 17:30pm or soo, then on the 29th November 2024, I went to De Deur Police station to report the accident which the gave me AR No 48/11/2024 and OB 2942/11/2024, I reported it to Budget insurance, and was told that a Consultant by the name of De Vashnie Chetty will consult me, she consultant me wanting the details of the car that hit me, and I did and also emailed Thozama Magobodi, because DE Vashni is never there when I called her, also I droped keys, Natis, call book at Telesure Lane River Glan in Deinfern not to my knowlledge that I have sent in a wrong Natis documents and no one called me that I have sent wrong documents on the 31st December 2024, only De Vashni tells me that the documents were for Run-X, those documents if I am not mistaken were dropped on the 17 december 2024 I get the answer the 31st December 2024 that the documents were incorrect, I askd why someone did not call me, if I did not call what was going to happen, they said no on the system consultant was supposed to call eight days im waiting for nothing De Vashni never opened the first documents until I called, she was unavailable all the time, nonthereless settlement ended up being paid on the 10th January, I cannot comprehend the service I received from budhet. Now what makes matters worse, My insurance with Budget came with a Curtesy car, when I asked for it on the 30th December the consultant allocated to me DE Vashni said in 2023 I cancelled my curtesy car, I told her it will be irresponsible of me to cancel a curtesy car, I said I want proof , she said she will request the recordings I will get it in 72yrs. Still she did not come back to me . I have been calling he line is off, then call callcentre, I was told that De Vashnie is my consultant but they will leave a note for her to call me back. She managed to call me round about the 16th of December if not mistaten she told me that on the system said I cancelled the cash back and courtesy car, but Im telling her that YES the cash back had matured it has nothing to do with my curtesy car, and I asked her to provide me with the proof of recordings, she has not come to me since because I know the was NO conversation that stated that the cortesy car must be cancelled, I remember asking about my cash back and negotiation my premium to be decrese as it was expensive as I always do, but why this time it affected my courtesy car without it been mentioned to me.

I have been a gud payer with Budget never ever missed a single premium and been treated like that, I struggled from the second of December 2024 till now the 11 January 2025, NO proof of recording nothing, taking taxis, uber’s its so emotional, I am not going to keep quiet I want answers, I want those recordings that were promised to me in December 2024. will never refer anyone to budget they mistreated me