Credit Refund Delay

During the last week of December I made a policy ammendment where I canceled my car insurance and added my building. The consultant (Gabbie) informed me there would be a credit refund due to me. I waited for the 5-7 working days. I did a follow up and spoke to Hayden Chetty and he asked for a Bank statement. Sent the Bank statement to him and did a follow up only to find out he had not escalated the matter. Spoke to Zintle Ngqubati and she said she will escalate the matter. When I did a follow up I was informed that there should be proof that I paid my insurance which makes no sense because my payments were up to date. I'm done calling the call center because I've been sent pillar to post for a refund that I was promised. I will not stop circulating this ********** service until I get contacted and serviced like the loyal customer I am.