courtesy vehicle inconvenience

When the consultant sold me insurance, we agreed on a 1.6L courtesy vehicle and I was very clear about that. I remember the last time I had a courtesy vehicle from budget, it was a 1.6L not because there weren't 1.4s but because it's we had agreed on. Now I've had an accident and I need a car and they are telling me I'm getting a 1.4L which I don't know anything about. I'm being inconvenienced now and I really would like to believe I'm not paying insurance to be inconvenienced. Yall told me I'm paying for a peace of mind but I don't have peace of mind now. Towing people also **** and made me wait because they were coming to tow my car and the insurance was arranging that onky to find out they weren't coming yesterday after i had to Google JRC auto care and call them directly because budget people ssid I couldn't contact them. My car is still at the police station snd hasn't been towed. Can I please get my courtesy car i have to leave thi afternoon for a family responsibility. You can't possible tell me you sre not done listening to the calls since yesterday. Please please! !