Continuous Delays in Settling Claims

I was involved in a vehicle collision with an Outsurance client last year. They were at fault. I sent my vehicle in to the panel beater selected by Budget Insurance (my Insurer) and was told that I would have to pay the excess on my claim, but that Budget Insurance would claim this back from Outsurance and refund me my excess as I was not at fault in the accident. <br> <br> I collected my vehicle and paid the excess on the 11 December last year. The third party insured by Outsurance had their claim settled and paid in full last year, but Budget has yet to arrange for the refund of my excess. I follow up on a daily basis, but have yet to receive acceptable feedback and am met with excuse after excuse about why this claim has not been settled.<br> <br> I have requested that a manager contact me with feedback, but this has not been forthcoming. Budget Insurance are not at all looking after me as their client. It is shocking and unacceptable that I have to follow up each day, only to be met with excuses. <br> <br> Clearly Outsurance is the way to go - they care for their clients needs, unlike Budget who keep making excuses. Perhaps I should consider changing my Insurer. <br> <br> Poor Service, Budget Insurance. Fedup