MS
Melcom S
1 reviews | Active since Jun 2013
03 Nov 2022, 04:20
Continues debit orders after cancellation
I cancelled my new Budget Insurance policy, after noticing the extreme "additional" excesses payable on their car insurance. There was no real peace of mind for me there, but I can't fault them on that. I just cancelled and moved to a more appropriate insurer for my needs.
However, since cancelling effective 31 October, Budget has done further debit orders against my account and has not refunded the premium advance paid for November. I have no insurance coverage from Budget for November, why should I pay? And what is this latest R100 for you charged me last night?
Please stop debiting my account and proccess a refund.
Helpful (0)
Replies (6)0
Replies (6)
Budget Insurance's replyOfficial
03 Nov 2022, 08:02Hi Melcom,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply03 Nov 2022, 08:02
Official
Hi Melcom,
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
That is concerning to hear, and we would like to apologize for the service and experience.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Insurance Team
MS
Melcom S's updateReviewer Update
04 Nov 2022, 08:43Still no feedback from Budget Insurance? *******.
MS
Melcom S's update04 Nov 2022, 08:43
Reviewer Update
Still no feedback from Budget Insurance? *******.
MS
Melcom S's updateReviewer Update
05 Nov 2022, 09:09Another day has passed, still no feedback from Budget Insurance. Seems like this is a matter for the Small Claims Court.
MS
Melcom S's update05 Nov 2022, 09:09
Reviewer Update
Another day has passed, still no feedback from Budget Insurance. Seems like this is a matter for the Small Claims Court.
Budget Insurance's replyOfficial
05 Nov 2022, 09:25Good day Melcom
We acknowledge receipt of your complaint.
Our team was unsuccessful in reaching you.
Please send us an alternate contact number.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team was unsuccessful in reaching you.
Please send us an alternate contact number.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply05 Nov 2022, 09:25
Official
Good day Melcom
We acknowledge receipt of your complaint.
Our team was unsuccessful in reaching you.
Please send us an alternate contact number.
Kind Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
Our team was unsuccessful in reaching you.
Please send us an alternate contact number.
Kind Regards,
The Budget Insurance Team
MS
Melcom S's updateReviewer Update
05 Nov 2022, 09:46Good day,
Please request your team to correspond with me in writing. You have my email address.
Thank you,
Melcom
Please request your team to correspond with me in writing. You have my email address.
Thank you,
Melcom
MS
Melcom S's update05 Nov 2022, 09:46
Reviewer Update
Good day,
Please request your team to correspond with me in writing. You have my email address.
Thank you,
Melcom
Please request your team to correspond with me in writing. You have my email address.
Thank you,
Melcom
Budget Insurance's replyOfficial
05 Nov 2022, 09:50Good day Melcom
Thank you for your response.
Our team will liaise with you via email.
Kind Regards,
The Budget Insurance Team
Thank you for your response.
Our team will liaise with you via email.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply05 Nov 2022, 09:50
Official
Good day Melcom
Thank you for your response.
Our team will liaise with you via email.
Kind Regards,
The Budget Insurance Team
Thank you for your response.
Our team will liaise with you via email.
Kind Regards,
The Budget Insurance Team