CONTINUAL POOR SERVICE

I reported to Budget Insurance an accident claim about now two months ago. Till date, the claim has not been finalised nor am i receiving any feedback what so ever. They continue to ask for documentation which is not even relevant to my insurance policy nor my claim. This is giving me the feeling that they do not want to pay out the claim. DONT THEY UNDERSTAND THAT MY VEHCILE IS MY BREAD AND BUTTER AND LIVELYHOOD?????. They are always freaken fast in taking my money for debit order but now that i need actual assistance THERE SERVICE AMD FEEDBACK IS NON EXISTEND. I AL COMPLETELY DISGUSTED WITH THE WAY I HAVE BEEN TREATED IN THIS TIME BY BUDGET AS IT IS EVIDENT THAT DUE TO THEIR LACK OF COMMUNICATION AND FEEDBACK THAT THEY DO NOT GIVE A DAMN ABOUT ME AS THEIR CLIENT. I will be taking this matter to the ombudsman.