Consultant told me that he will not assist me

I was involved in an accident on 02/08/2015. I have been struggling with budget since then. From towing my vehicle to getting courtesy car. Now I have no clue about the progress of the claim. Every time I have to call in to request update. Today after using my airtime to call budget I was told by Donald who is handling my claim that he will not give me any answers because I am screaming when talking to him. As if I thought he did not mean that, he indeed ended the call. I did not know that budget services the customers in this manner. Had I known, I would never have engaged myself with you guys from the beginning. I am frustrated because I do not know the whereabouts of my vehicle and on top of that the person dealing with my claim gives me an attitude that I should bow down for him to help me???? From the way budget is presented I was sure that I will receive excellent service. I am currently back in the market for companies that takes their customers needs serious. I am hurt and disappointed. <br> <br> My other query where I was told that I will be refunded for towing services as budget could not assist me with towing is still hanging as nobody knows who handled my complaint.