MU
Mpilo U

1 reviews | Active since Aug 2025

14 Nov 2025, 09:22

Consistently Poor Service from Budget Insurance

My experience with Budget Insurance has been extremely disappointing. I opened my current claim in June, and to this day there has been no resolution. The person assigned to my case shows no urgency, no accountability, and no follow-through. Every time they request documents, I submit them immediately, yet there is still no progress or meaningful feedback. What makes this even worse is that this is not the first time. Every claim I’ve ever made with Budget Insurance has been handled poorly not a single one has been smooth or efficient. The pattern is always the same: delays, repeated requests for the same information, and a complete lack of communication.

Yet, despite their ongoing failure to assist, they never fail to debit me every month without hesitation. Based on my consistent experience, I cannot recommend Budget Insurance at all. They seriously need to improve the way they manage claims and treat their customers

0
Replies (3)
Budget Insurance
Budget Insurance's reply14 Nov 2025, 09:46
Official
Hi Mpilo, 

We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department. 

Kind Regards, 
The Budget Insurance Team
MU
Mpilo U's update14 Nov 2025, 10:29
Reviewer Update
Please note that i am not happy with the tone of the response i just received that is not taking any accountability but blaming me on things that were not communicated to me
MU
Mpilo U's update14 Nov 2025, 10:32
Reviewer Update
The ball was dropped from your side due to lack of communication, not by me who has been sending several emails with no response given.