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Chrissy B

1 reviews | Active since Feb 2021

12 Mar 2021, 14:11

Consider before you commit to Budget insurance and Thorpe motors

Worse insurance ever...since dad's passing they've say sympathy but has NO EMPATHY with the fact that we lost my dad who had an insurance with Budget.Since they sit with the hard copy of the original insurance paper's we must still forward paper's to proof a motor plan an service plan.Instead of allowing us to mourn our dad's passing we stuck with Budget an Thorpe that wont service the Chev Spark bc it ran past its mileage..

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Replies (3)
Budget Insurance
Budget Insurance's reply12 Mar 2021, 14:56
Official
 
Hi Chrissy,

Thank you for bringing this matter to our attention.
 
Please confirm your policy number in order for the matter to be escalated to the relevant team to investigate further.

 We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information. 
 
 Please accept our sincere apologies for all the inconvenience caused.

Kind Regards 
The Budget Insurance Team 
CB
Chrissy B's update12 Mar 2021, 15:07
Reviewer Update
Im trutly not sure how you could not have any of dad's information whilst we've asked to send copies of daddies policy number in fact its now on my mothers name necessary changes have been made and still you keep asking for policy numbers ***....
My contact details is *** currently working a 72 hour shifts so call on Monday God willing at mid day
Regards
Budget Insurance
Budget Insurance's reply25 Mar 2021, 08:50
Official
Hi Chrissy,

Thank you for allowing us the opportunity to assist with this.

As discussed, we have determined that the service plan was held with another insurer.

Kindly refer your query in this regard to them.

Regards,

The Budget Team.