1 reviews | Active since Jan 2014
Complete lack of customer service and feedback
<p>Despite numerous phone calls and e-mails we have been unable to get budget insurance to pay an outstanding claim that is due to a service provider that did work on our claim (Budget Claim number: ********** 3202) The invoice was submitted to budget on 4 April 2017 and we are still awaiting payment. Everytime we call a new person deals with the issue and we have to explain the situation from the start. This is in addition to numerous other issues we have been experiencing with regards to the assessor asigned to our case, for which we have laid a formal complaint.</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss the matter.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss the matter.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we do apologise for the unnecessary frustration this has caused.
We confirm that the payment was authorised and that the funds will reflect in your account within a period of three days, if not sooner.
We are pleased that this matter has been resolved and we invite you to contact our Customer Relation Specialist if you need further assistance.
Kind Regards,
The Budget Insurance Team.
Update:
As discussed with our Customer Relation Specialist, we do apologise for the unnecessary frustration this has caused.
We confirm that the payment was authorised and that the funds will reflect in your account within a period of three days, if not sooner.
We are pleased that this matter has been resolved and we invite you to contact our Customer Relation Specialist if you need further assistance.
Kind Regards,
The Budget Insurance Team.