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Andre N
1 reviews | Active since Mar 2009
21 May 2026, 09:25
Complete Incompetence from Staff capturing incorrect info resulting in my policy being cancelled***
On Thursday 14 May 2026 I asked Zandile Gwala called me to take out a warranty policy. I provided her with all the relevant details. Today 21 May 2026 I received a message that the policy was cancelled. I then called and spoke to Mpho Mavuya who informed me that the bank account details captured were incorrect. She captured the bank account I used with Budget almost 20 years ago! She also did not capture my address correctly. I asked her whether the policy would be instated on the 14th even though the deduction was scheduled for the 1st of June, and she confirmed that it would. Mpho just informed me that it would only be instated from the first premium. This type of incompetence is utterly ridiculous and unacceptable from a FINANCIAL SERVICE PROVIDER!
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Replies (6)0
Replies (6)
Budget Insurance's replyOfficial
21 May 2026, 09:32Good day Andre,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We fully understand your concern regarding the incorrect capturing of your personal and banking details, as well as the conflicting information you received about the policy inception date. This is certainly not the level of service we aim to deliver.
Please be assured that we take your complaint very seriously. The matter has been escalated to a manager for urgent review, and a thorough investigation will be conducted to establish what went wrong and to ensure the necessary corrective action is taken.
We appreciate your patience while this matter is being addressed and are committed to resolving it as quickly as possible.
Kind regards,
The Budget Insurance team
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We fully understand your concern regarding the incorrect capturing of your personal and banking details, as well as the conflicting information you received about the policy inception date. This is certainly not the level of service we aim to deliver.
Please be assured that we take your complaint very seriously. The matter has been escalated to a manager for urgent review, and a thorough investigation will be conducted to establish what went wrong and to ensure the necessary corrective action is taken.
We appreciate your patience while this matter is being addressed and are committed to resolving it as quickly as possible.
Kind regards,
The Budget Insurance team
Budget Insurance's reply21 May 2026, 09:32
Official
Good day Andre,
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We fully understand your concern regarding the incorrect capturing of your personal and banking details, as well as the conflicting information you received about the policy inception date. This is certainly not the level of service we aim to deliver.
Please be assured that we take your complaint very seriously. The matter has been escalated to a manager for urgent review, and a thorough investigation will be conducted to establish what went wrong and to ensure the necessary corrective action is taken.
We appreciate your patience while this matter is being addressed and are committed to resolving it as quickly as possible.
Kind regards,
The Budget Insurance team
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and inconvenience you have experienced.
We fully understand your concern regarding the incorrect capturing of your personal and banking details, as well as the conflicting information you received about the policy inception date. This is certainly not the level of service we aim to deliver.
Please be assured that we take your complaint very seriously. The matter has been escalated to a manager for urgent review, and a thorough investigation will be conducted to establish what went wrong and to ensure the necessary corrective action is taken.
We appreciate your patience while this matter is being addressed and are committed to resolving it as quickly as possible.
Kind regards,
The Budget Insurance team
AN
Andre N's updateReviewer Update
21 May 2026, 10:16I just received a call from a manager - Siyabonga, who advised that BOTH the staff members were incorrect in the information they had given me. I dread to find out how many other people they have given incorrect information. Extremely disappointing
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Andre N's update21 May 2026, 10:16
Reviewer Update
I just received a call from a manager - Siyabonga, who advised that BOTH the staff members were incorrect in the information they had given me. I dread to find out how many other people they have given incorrect information. Extremely disappointing
AN
Andre N's updateReviewer Update
28 May 2026, 10:50After 3 calls with Siyabonga on 21 May clarifying everything and ensuring that no deduction will take place in May, I notice that a premium was just deducted from my account without my authorization!
AN
Andre N's update28 May 2026, 10:50
Reviewer Update
After 3 calls with Siyabonga on 21 May clarifying everything and ensuring that no deduction will take place in May, I notice that a premium was just deducted from my account without my authorization!
Budget Insurance's replyOfficial
28 May 2026, 11:05Good day Andre,
We are so sorry to see that the premium was deducted again and have escalated your complaint to our team to assist you urgently.
Kind regards,
The Budget team
We are so sorry to see that the premium was deducted again and have escalated your complaint to our team to assist you urgently.
Kind regards,
The Budget team
Budget Insurance's reply28 May 2026, 11:05
Official
Good day Andre,
We are so sorry to see that the premium was deducted again and have escalated your complaint to our team to assist you urgently.
Kind regards,
The Budget team
We are so sorry to see that the premium was deducted again and have escalated your complaint to our team to assist you urgently.
Kind regards,
The Budget team
AN
Andre N's updateReviewer Update
04 Jun 2026, 19:57I then cancelled my policy with them, and after all this back and forth, AND a cancelled policy, they STILL deduct ANOTHER premium on the 1st of June. STAY AWAY from this company.
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Andre N's update04 Jun 2026, 19:57
Reviewer Update
I then cancelled my policy with them, and after all this back and forth, AND a cancelled policy, they STILL deduct ANOTHER premium on the 1st of June. STAY AWAY from this company.
Budget Insurance's replyOfficial
04 Jun 2026, 20:07Good evening Andre,
We are sorry to hear that you were debited after the policy was cancelled. We have escalated this to the cancellation team to see what happened and provide with feedback.
Kind regards,
The Budget team
We are sorry to hear that you were debited after the policy was cancelled. We have escalated this to the cancellation team to see what happened and provide with feedback.
Kind regards,
The Budget team
Budget Insurance's reply04 Jun 2026, 20:07
Official
Good evening Andre,
We are sorry to hear that you were debited after the policy was cancelled. We have escalated this to the cancellation team to see what happened and provide with feedback.
Kind regards,
The Budget team
We are sorry to hear that you were debited after the policy was cancelled. We have escalated this to the cancellation team to see what happened and provide with feedback.
Kind regards,
The Budget team