Complete Incompetence at Budget Insurance

Kedumetse made an 'appointment' for me with an assessor at Steyl Panelbeaters for 26/01/2016. I even called her the day before the 'appointment' to confirm the time and place. However, when I pitched up, the receptionist said she has no record of the appointment and in fact, they don't do ANY assessments for Budget Insurance. When I tried to call Kedumetse, she was not available so I spoke to Shaun who eventually said that I must go back to work and that an assessor will do the assessment at my workplace. When I called later the afternoon, Kedumetse informed me that she is struggling to get hold of the assessors but will give feedback the next morning. I am still waiting for her call...<br> <br> About 1 hour later, I received a call from Pieter at Budget who wanted to know if I went to Automagic in the morning for the assessment. Clearly they don't know what's going on with the assessment procedure and my claim because they sent me to the wrong panelbeaters. They completely wasted my time yesterday. <br> <br> I am still waiting for a call about the assessment. I insist on speaking to a senior manager.