Complete Dissatisfaction, Horrible claims experience and such poor service

Pathetic and poor services! I am appalled at the services that Budget gives. I honestly thought that I would not experience such terrible services but I was silly enough to take out cover with them although my friends and family warned me about them. They advised me to drive the vehicle to the assessment center when I get there the assessor advised that I cannot drive the vehicle back. I called Budget to find out how will I get home and they did not even care. The attitude and the lack of empathy received from the adviser was shocking. To top this their Help department when I was transferred did not even call me back when I advised I could not hear him. He told me that he would call and did not. I later got a call from a Team manager who again did not even apologize for the inconvenience and frustration but rather chose to defend what the consultant was saying and advising me to refer to the policy documents which had nothing to do with the fact that they told me drive the vehicle and then did not care as to how I would get home. I later asked to speak to a manager. Eventually they approved the claim and then tell me what the excess was which was way more than what I took out. The adviser says it was a system error. But this correspondence goes through to their panel beater which again was communicated to me of what the excess was! 3 times i had to inform them to correct this as "their system was an err" The manager tells me that they compensated me for something I am entitled for regarding my road assist cover!!!! This frustrated me even more!!! I have since requested the details of the managers manager, I have sent an email to the person which up until now has not even acknowledged my mail. Budget has dropped the ball so many times on this claim, This is extremely shocking that they do not care about the service they give. I would not recommend anyone to join them, as you will not get the service!!!!