AK
Amit K

1 reviews | Active since Apr 2025

15 Apr 2025, 13:52

Complaints Regarding uninformed Premium Change and Lack of Response

I am writing to express my extreme dissatisfaction with the lack of response to my previous emails regarding a change in my insurance premium following a correction to my address. My policy number is ***

On 17th March, I contacted Budget Insurance to correct an error in my address. However, I was surprised to see an increase in my premium after the address was updated.

I sent follow-up emails to request a detailed explanation for this premium change. To date, I have not received any substantive response, despite these multiple attempts to contact you. This lack of communication is unacceptable.

0
Replies (4)
Budget Insurance
Budget Insurance's reply15 Apr 2025, 14:01
Official
Hi Amit

,We acknowledge receipt of your complaint and apologise for any inconveniences caused to you. 

Our team will be in contact with you to discuss your concerns and this matter will be escalated to the relevant department. 

Kind Regards,

 The Budget Insurance Team
AK
Amit K's update21 Apr 2025, 23:44
Reviewer Update
Hi,

Any update on the complaint
AK
Amit K's update23 Apr 2025, 17:12
Reviewer Update
Still awaiting any response from your end. So far no call or email receive from Budget insurance regarding this issue.
AK
Amit K's update24 Apr 2025, 12:52
Reviewer Update
Hi Any update?