Complaint Regarding Poor Service Experience

Dear Budget Insurance Team,

I am extremely disappointed with the service I have received from Budget Insurance. This has honestly been one of the worst experiences I have had with an insurance company.

The issues started from the beginning with incorrect information captured on my policy documents, including:

Incorrect vehicle details Incorrect personal details

Things became even worse when I submitted a claim through Siyanda over the phone. I am not sure whether the claims department has an issue with assisting me properly, but the experience has been very frustrating.

I called again today to make sure everything was in order and spoke to Bongani. Unfortunately, the service I received from him was unacceptable. He showed no interest in assisting me and seemed like he did not care about his job. Instead of helping, he kept saying that I should “take ownership” of the claim, which made no sense to me as a client looking for assistance. He also mentioned that I must go to Glassfit myself if I want the glass repaired, among other things. The entire call experience was poor and unprofessional.

Both Bongani and Siyanda have provided extremely disappointing service, and it honestly feels like they do not enjoy their jobs or value customers.

What makes this even more frustrating is that I have recommended Budget Insurance to my friends and family. However, after this experience, I am now reconsidering my own cover and advising others to do the same. There is no reason customers should receive such poor service when there are other insurance companies that value and respect their clients.

I would appreciate it if this matter could be taken seriously and addressed urgently.

Thank you.