Complaint against Budget Insurance

I am writing to make complaint against Budget Insurance My complaint is that they failed to provide me with a satisfactory service when I was involved in a car accident On the 05/11/17. I logged a claim with Budget insurance and my claim was approved. My vehicle was taken into some panel beaters in Polokwane and I was promised that the vehicle will be ready by 22/01/18. However, I have had the following problems: It’s almost Five months and my vehicle is still not yet fixed and it’s not clear what the problem is and how long will I continue without car.

I have escalated the issues to Jean Pierre telephonically and he promised to get back with feedback as to when will I get my vehicle back but now he doesn’t take my calls anymore some times he answers and just put me on mute ********** ) I think Budget Insurance representatives just don’t care. After so long they still dragging their feet. My other issues is that he took my vehicle from BMW to some Mechanic whom am not sure if he is BMW approved or will I not be compromised in quality. I can’t wait any longer without a car. Budget insurance has failed me.