COMPLAIN

POLICY NUMBER *** ID NUMBER *** 080 NAME AND SURNAME JOHANNA MHLANGA

I am very angry and MAD about what budget Insurance did to me, I got a quote of my car from them, I then sent an email to my current insurance to advise them that I am leaving them cause I found a better plan. My current insure asked questions obviously, only to find that BUDGET had gave me a less premium on a market value, and never explained to me, how on earth can one take a market value cover?? what would happen should they be in an accident?? It then means that you will be paying for something that you don't have right,

I weighed my options and decided to keep my current insure, I informed BUDGET on email as I did not have airtime to call as they take long to answer, I then got missed calls from them which I could not take calls when I am at work. I still informed them that I am no no longer taking their quote and that my account should not be debited.

Nomkhosi Ngcobo and Jennelle Blair both responded to my email requesting my ID number to cancel the insurance, I even requested them on email that they should call me before 7am or after 6pm or during the weekend which they both did not bother to do so, I assumed since they requested my ID to process the cancelation, all is well.

Only to see a debit order going through my account this morning, I am very angry because I informed them not to debit the account, now I should take the airtime and reverse the debit order, who is going to pay the penalty fee???

PLEASE CAN I REQUEST THEY REVERSE THE PAYMENT FROM THEIR SIDE TODAY