Company refuses to give waybill number

I had to put in a claim with Budget Insurance for my lost cell phone. I was then referred to Admin Plus who is the administrator. My claim has been approved and they insist they have placed an order for the new phone. I have phoned multiple times today and the people from Admin plus tell me they will get back to me and they dont. I have sent a few emails to Danlia and Ismaeel and they do not respond. This is utterly bad service.<br> I was told by Danlia that I would receive a WAYBILL number from the courier via email, while the courier says that Admin plus would have received a waybill number immediately. Now I wonder if I will ever get the device.