Company: Budget Insurance Complaint Title: Horrific Service Experience – Complete Loss of Trust

I’m writing this complaint with immense disappointment regarding the service I received from Budget Insurance. Monday, 19 May 2025, the vehicle developed a serious brake issue. I drove it to Renault Pietermaritzburg, only to find the branch had closed down. I immediately contacted Budget Insurance for towing assistance to the nearest Renault branch.

The consultant I dealt with was completely unhelpful. She referred to my car as a Hyundai multiple times despite being corrected and insisted it would be towed to Pinetown—ignoring the fact that Hillcrest is clearly the closer branch.

I was placed on hold repeatedly—once for over 20 minutes—with no resolution. Eventually, I had to hang up. To my shock, Renault themselves assisted me directly. I pay Budget monthly for service and protection. I received neither. When I requested to speak to a manager, I was once again put on hold and ignored.

This entire experience was stressful, unsafe, and infuriating—especially as a woman stranded with a disabled vehicle. The consultant lacked product knowledge, empathy, and urgency. The service was appalling.

I’ve lost all trust in Budget Insurance and have requested the immediate cancellation of my policy. I will not continue supporting a company that treats its clients with such indifference.