Communication is a night mare, keep on taking me up and down, declining my claim tactically.

Budget insurance called a tow truck to tow my car which was mechanical, the tow truck guy refused to take responsibility, now since I am sending emails and now over 300 minutes on the phone, the calls drop and no call back, I keep calling again ang hold for long time, and the same routine happens, no help, what type of insurance is this, I remember Outsurance warned me about this cheaper insurance, I totally regret why I left them for this budget thing. It seems like they take people in the street give the the phones to assist clients without a formal training. Disgusting service