Claims Related

I was involved in an accident on the 25th of April 2015. <br> <br> My Claim was registered on the 27th of April 2015. I was then assigned to an advisor on the same day.<br> <br> I have received little or no feedback at all regarding my claim. No one gets back to me when I call. No one can tell me the exact status of my claim.<br> <br> <br> I was supposed to have feedback regarding my claim on the 26th of May 2015 and I never did. I finally received an sms on the 27th of May 2015 after a full day of making calls and screaming and shouting requesting for feedback.<br> <br> My car was then assigned to Highway Body Shop in Pinetown on that same day (i.e. the 27 May 2015). <br> <br> Highway Body Shop does not have any records of my car and have never received my car.<br> <br> Its been a month and 13 days and my car is still not fixed.<br> <br> I have never missed a payment, nor have I had an debit order bounce back as a result of insufficient funds in my account. I would understand if I had an accident and did not pay my premiums for that month.<br> <br> It is absolutely unnecessary that I always have to fight with Budget in order for me to move to the next step with regards to my claim.<br> <br> No one can tell me where my car is and when it will be fixed.