Claims Process: Not effective or efficient

I have not been assisted with processing my accident claim despite numerous calls to the Claims Department. I had an accident on 11/02/18 and made the claim on 13/02/18. I have used up a lot of time and money (R70 on airtime today only) to make follow ups but I keep being sent from pole to pillar. The consultants keep informing me that the matter has been referred to someone who will contact me within an hour but still I am not receiving any response. I was initially referred to Shane Gokul, but that individual has not been in touch. This morning I was informed that Calvin Heerman would contact me within an hour ( around 8 today). Still I have not been contacted and assisted. Initially I was told that there is a premium that had to clear first, it was already deducted from my account. Next, I was informed that I had to send my bank statement ,which I did ( 3 times to ********** and once to a consultant , ********** .

I am trying my best to wait and comply but my calls are falling on deaf ears. The customer service I have received so far is quite unprofessional and is proving to be a costly inconvenience. I am therefore really stranded and frustrated as I am typing this.

Claim number: ********** 97/1