Claims department slacking

<p>I had an accident on the 9th of december and till today nothing much has been done . The last communication was that my car went in for an assessment not sure how long that is supposed to take but this if by far the worst expirience that i have had . I would assume that with every claim there is a turn around time and i have given a bit of time due to the holidays but it cannot take three weeks to determine whether i will be assisted or not . I have sent an email to the lady that is supposed to be helping me to give me details on how to follow the proper channels of logging a complaint and referring the matter to the ombuds man if they cannot assist . Its is very unfair that on a monthly basis my account is being debited religiously but when its time to pay theres huge delays and to me its just delays just to come up with loopholes not to pay for my car .</p> <p> </p>