Claimed for a geyser repair 1 plumber was sent out found no power request for electricain 2 Electrician came out found element and thermostat needs to be replaced 3 Budgets agent agreed with me that I can't replace the element and thermostat due to geyse

Claimed for a geyser repair 1 plumber was sent out found no power request for electricain 2 Electrician came out found element and thermostat needs to be replaced 3 Budgets agent agreed with me that I can't replace the element and thermostat due to geyser being rusted and need a new geyser which I asked if it's possible which she rep**** plumber will contact me. Plumber called me not setting up a appointment but telling me I don't have guarantee a new geyser will last long due to these days quality of geysers.. I then told plumber he must just send his reports to Budget as I am their customer. I called Budget asked agent to get TL to call me which never ever happened. I continuously had to call Budget yesterday I was finally told my claim was not approved and can mail the processer for answers. We are very disappointed in the way Budget handled this claim