Claim taking too long *********** workers

I don’t know how long i should wait for budget to fix my car i have been patient for them for so long they are taking my patience for granted when it comes to deducting their money they are never hesitant I’ve never been stressed about anything like this all i want is for my car to be fixed not this run arounds they giving me they are always making promises they cannot keep and i should be the calling them and doing a follow up