Claim rejected

Very disappointed with the poor service I received from budget insurance after submitting a claim.

Submitted a claim on the 11th of January 2021 for my appliances that were damaged after we had a storm in pretoria on Sunday night and early hours of Monday morning. When it was time to pay out, they claimed that my appliances were damaged due to wear and tear. I've been with them for almost 2 years and it's very disappointing as to how they treat their clients when they claim. The assistance whom I spoke to, Bongiwe Mkhize wasn't helpful at all. I'm considering escalating the matter to the ombudsman for short-term insurance.