CN
CINDY N

1 reviews | Active since Feb 2012

07 Feb 2018, 15:47

Claim Rejected

I took insurance with Budget and when I made my first claim I was told they cant pay since there has been gaps in my insurance history therefore I was misquoted on the premiums. I asked if that's the only reason then they should tell me how much I was supposed to pay in monthly premiums and let me pay that difference. I was told with such a gross attitude. I have never claimed and they won't even pay back my premiums

0
Replies (4)
Budget Insurance
Budget Insurance's reply07 Feb 2018, 15:53
Official

We acknowledge receipt of your complaint.

As discussed with our Customer Relation Specialist, we will investigate your concerns and provide you with feedback on the outcome of our findings soonest.

Kind Regards,
The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply22 Feb 2018, 09:42
Official

Update:

In order to conclude the matter we have contacted you to discuss the outcome, without success and a message was left on your voice mail.

We will appreciate it if you will contact our Customer Relation Specialist to finalise the matter.

Kind Regards,

The Budget Insurance Team.

Budget Insurance
Budget Insurance's reply22 Feb 2018, 13:22
Official

Update:

We confirm that the final outcome was discussed with you.

Kind Regards,

The Budget Insurance Team.

CN
CINDY N's update22 Feb 2018, 15:06
Reviewer Update
I have not received a call from the claims department though. I will certainly provide update once they have called and we have found common ground. Regards Cindy