CLAIM progress ,feedback ,follow ups

I reported my car almost ****** on 9th February 2016,few damages was done.I reported the incident as required by Budget,vehicle towed away to Renew It Edenvale.Next morning 8am claims consultant Eunice logged my claim,I asked when will my vehicle be returned and she confirmed after 10days from the 10th February 2016.11th February 2016 Robin the assessor called me, confirming the assessment has been done.I was very impressed as everything seem to be flowing very nicely and my car would be returned to me within time framed promised. Not true at all. I was promised by Eunice to be kept updated on the progress of my claim of which was only done in the first few days, afterwards no feedback was given.I had to follow up Renew It with the progress of which I was just given a run around.I received a call from Romania on the 7th of February 2016 to update me of which was utterly disgusted with information she provided to me.As my vehicle was still standing for over a week and a half at their (Budget) assessment centre and only taken to Renew It later.Romania advised me to assist with a rental of which I am still waiting on her feedback.What happens with accident claims if this is what I got