CLAIM / PAYMENT NOT PAID

CLAIM / PAYMENT NOT PAID [#***] . I have submitted a claim for a mechanical warranty and I was asked to submit all necessary documents and I submitted. Then I was asked to strip the car engine for assessment which was done while my car stayed at the dealer for 2 months while I EMAILED MULTIPLE TIMES BUT ZERO FEEDBACK from them. After assessment they declined my claim leaving the car engine stripped at multifranchise RENAULT. .. I want to be treated with fairness and professionalism.

I wanted peace of mind on mechanical warranty as I was recommened by my boss to you BUDGET, please stay away from BUDGET INSURANCE mechanical warranties. When you claim, they look for technicality to decline. I have purchased the car at TOYOTA 28/07/2022 the car it has been well maintained. BUDGET declined because They were requesting a service history for previous years 2021 before I bought the car. I would like to express my unhappiness and frustration with the matter at hand.

Can I PLEASE get a copy of my policy, which I have ASKED for and which you PROMISED to send to me A MONTH AGO???

Strongly think that i must move to another service provider