CLAIM / PAYMENT NOT FINALISED SINCE FEB 2014

During February 2014 there was an accident cause by the exclusive fault of one of Budget's policy holders. (Thus its been handled as a third party claim). I've submitted all required documents and information - several times. I've even signed the ridiculous offer for the sake of settlement and just to get this claim finalized after months - after I've spent much more than the amount offered to repair my vehicle. (Proof op invoices has been submitted) Still no payment was received. When confronting Virginia Rasodi (dealing with the claim) each time she has a new excuse of documents not received - after ALL requested documents were forwarded to her NUMEROUS TIMES !!!! This is unacceptable !!! This accident was NOT MY fault and now I am struggling for a YEAR to get this claim finalized. I have instructed my attorneys to proceed with legal action and claim for damages and costs herein. I'm also considering informing the media hereof. It is ridiculous !!!!