KH
Karen H
1 reviews | Active since Aug 2009
11 Jan 2016, 18:58
Claim not settled
An accident occurred and Budget Insurance finally agreed to pay out after 10 months of sending details backwards and forwards. Final payment was supposed to happen by Friday 08 January 2016. To date the money has still not been received and the proof of payment was for another client from 2012. This is really pathetic service for an accident that was not our fault. We are Outsurance clients and they would have settled this within a week. Thank you Outsurance - perhaps you can teach these people about service.
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Budget Insurance's replyOfficial
12 Jan 2016, 09:24Hello Karen Holm,
We would like to take the opportunity to sincerely apologise for any inconvenience caused and thank you for taking the time to bring this to our attention.
We can confirm that a Customer Relations Specialist has been in contact and is investigating this matter.
Kind Regards
The Budget Insurance Team
We would like to take the opportunity to sincerely apologise for any inconvenience caused and thank you for taking the time to bring this to our attention.
We can confirm that a Customer Relations Specialist has been in contact and is investigating this matter.
Kind Regards
The Budget Insurance Team
Budget Insurance's reply12 Jan 2016, 09:24
Official
Hello Karen Holm,
We would like to take the opportunity to sincerely apologise for any inconvenience caused and thank you for taking the time to bring this to our attention.
We can confirm that a Customer Relations Specialist has been in contact and is investigating this matter.
Kind Regards
The Budget Insurance Team
We would like to take the opportunity to sincerely apologise for any inconvenience caused and thank you for taking the time to bring this to our attention.
We can confirm that a Customer Relations Specialist has been in contact and is investigating this matter.
Kind Regards
The Budget Insurance Team