Claim not resolved and Pass the ******

I put in a claim for a ******* that occurred as my house where both my cars spare keys and keys were robed from me during a ******* that happened on the 18th of February 2015. The claim was summited on the 23 telephonically. I was told an assessor will come out to me during the week an after wards the claim will be resolved and that I must contact him via e-mail if the assessor have not seen me by the Friday. And if I have any Problems I can email him in regards to with questions problem I have. A week Later still no assessor has contacted me with regards to my claim, so I contacted him with regards to my claim.<br> <br> I was told the assessors was too busy and I must get my own quotations, I told him I'll try but without being able to drive my car could not get a quotation. I notified him in regards with this and also supp**** him with extra information. Then I received an email informing me to the fact that my insurance details is updated and also the claim have been closed.<br> <br> To me this is the worst service ever by anybody/Insurance company!<br> <br> <br>