Claim not paid

I submitted a claim on Monday which was settled. I was advised the payment will take 3working days which I counted from Tuesday to Thursday as the claim was finalised Monday. I still haven't received the funds. I have been calling Budget insurance for the same thing over and over again, this morning I called twice to be told that the manager did not submit payments however done this morning meaning I must wait another 3working days, this is unacceptable. I am sitting at home without food and already frustrated with our landlord who refused to cater or reimburse us for the wasted food, and damaged appliances due to no electricity.

I am really flabbergasted with the service I am receiving from Budget insurance g, this shows someone is not doing their job. Surely the manager is sitting with a spreadsheet with a list of clients claims settlements from Monday and still not processed. I am not willing to wait another 3working days to get the funds. Can someone superier call me or email me