Claim not logged

I have been with Budget since 2008. I have reported a ******* on the 5th December 2015 with Kumaren Govender and was askedto make a list of stuff and replacement values which I did and emailed. A week later he phoned to log the claim apologising that they are very busy. To date no one came back to me I phoned the call centre earlier and learned that my claim has been lost by their system. When i ask to speak to a manager I was told most is on leave and the other one left at 16.30. I had to email the evaluation certificates n receipts n the affidavits trying to speed the process up REALLY!!! #how much more should I do log it into your system and ensure it does'nt get lost? U offer trauma counceling which I emailed a request for to date that also did not happen. Waited now a month for my claim ro to settled and nothing#disgustingservice